Suralai has earned a reputation for the exemplary quality of service provided by four full-time staff lead by the villa's long-time serving manager. Let your villa manager know of any additional needs that you may have or if you are looking for advice on off-site excursions to discover Samui's numerous attractions, such as island tours or boating trips, or an afternoon at the beach. The staff is respectful of your personal space – just let the villa manager know your preferred level of staff presence.
Additional staff such as a nanny or babysitter, masseuse and beauty therapists, sports and fitness instructors, and driver are also available on request, at an extra charge.
An experienced professional, your villa manager oversees the day-to-day operation of the villa and has a good knowledge of the local area. The manager's goal is to ensure that your villa holiday experience is smooth, memorable, and exceeds your expectations.
The villa’s full-time chef purchases ingredients for your meals fresh from the market daily and can cook Thai, Chinese and Western dishes.
He is also mindful of special dietary requirements, meals for the young ones, and always welcomes the opportunity to share his culinary skills with a Thai cooking class.
The maintenance head attends to the maintenance and security of the villa.
The housekeeper takes care of daily domestic duties. She will also attend to in-house laundry for guests and a nightly turn-down service.