Terms and Conditions

PAYMENT POLICY & SCHEDULES

A deposit of 50% of the total amount is required to secure the booking. The balance is due no later than 60 days prior to arrival.

For direct Bank Transfer we have two options as set out below.

1) Thailand

Bank Name: Siam Commercial Bank [SCB]
Branch: Central Festival Koh Samui
Account Name: Samui Concepts Co Ltd
Bank Account: 4680612417
Swift Code: SICOTKBK
Please provide a USD30 transfer fee.

2) Hong Kong

Bank name: HSBC
Bank code: 004
Account name: Tradeart Ltd
Bank Account: 848 447710 838
Swift Code: HSBCHKHHXXX
Please provide a USD30 transfer fee.

We do not facilitate payments by credit card. Until confirmed, rates are subject to change without notice. Cancellations are accepted up to 60 days prior to arrival. Thereafter, 50% of the total fee will be deducted.

Monthly rates available on request. Extra beds are charged at US$ 50 per night per bed.

Check-in time is 3.00 pm and Check-out time is 12.00 noon.

Villa location on Google Maps: https://g.co/kgs/E51h48

HOUSE RULES

1. SURALAI operates a NO SMOKING indoors policy. Please be respectful of this.
2. No pets are allowed unless by previous arrangement with the management and a deposit is paid. Any damage caused by pets will be charged.
3. The swimming pool is a freshwater pool and occupants are asked to shower and remove creams and oils before entering. Irresponsible behaviour will not be tolerated and it is the responsibility of the occupant to ensure the pool is used appropriately and safely.
4. Linen and towels will be changed every 3 days. For occupants who require extra linen and towel changes, there will be an extra charge. If linen and towels are irreparably soiled there will be an extra charge for replacement.
5. Rooms and bathrooms will be cleaned daily by the Villa staff.
6. Personal laundry can be arranged through the Villa staff and at a cost to the occupant.
7. Drinking water is supplied by a dispenser in the kitchen and Villa Staff will place drinking water in the living area, pool area and each room daily.
8. A Continental-style breakfast is provided for occupants of the villa but not their guests. Any extra breakfast requirements can be arranged through the Villa Manager at an extra charge.
9. Electricity in Koh Samui is expensive and occupants are kindly asked not to leave the air conditioning on when not in their rooms.
10. Water is a precious commodity on Koh Samui as there is no mains supply, occupants are therefore, asked to use water judiciously.
11. In-villa meals can be arranged through the Villa Manager and his staff. Shopping will be done at cost + 20% and a fee for preparation of lunch and dinner levied at [THB2,500 or USD77.00 per day] at a cost to the occupant.
12. Music systems, Wi-Fi and TV are provided. Please consult the Villa Manual for instructions on their use. Occupants are expected to take care when using these systems and will be charged for any damage through improper use.

OCCUPANTS & GUESTS

13. The Maximum number of guests is 12 adults and 2 children. However, any additional occupants may be allowed on a case-by-case basis and will be subject to an extra charge. Extra beds are charged at US$ 50 per night.
14. Guests of the occupants will be allowed to visit but must leave the Villa by 11.00 pm. Extra charges will be incurred if those guests use the Villa facilities and amenities.
15. Occupants shall be fully responsible for their guests and shall fully indemnify Suralai’s staff and agents for any damage caused to its staff or agents.
16. Occupants shall be responsible for any costs incurred by their guests and shall pay such costs directly to the Villa Manager upon demand.

VILLA STAFF

17. The Villa Manager oversees the running of the villa and can arrange for any requirements occupants may have such as:
    • Airport transfers
    • Car and driver tours
    • Boat trips
    • Golfing, fishing, adventure, and other tours
    • Massage, spa, and beauty treatments - on and off-site
    • Yoga and fitness instructors – on and off-site
    • Car hire
    • Baby sitting services
18. Villa staff live on the premises and are there to make your stay with us as comfortable and enjoyable as possible. They will provide daily Continental-style breakfast and cleaning services and may assist you in arranging for shopping for local foods, drinks and such. They can also help with cooking needs. Note they are normally on duty from 8 am until 8 pm. They should not be disturbed after 11pm at night unless specifically agreed. Quiet hours are between 11pm and 8am.

INDEMNITY & LIABILITY

The occupant and their party are responsible for their own travel/health insurance. Neither the Villa Owner nor Villa Manager shall be held responsible in any way for accidental injury, death or damage/loss to personal effects of the occupant and their party.

If, due to circumstances beyond the Owner's control, such as flood, fire, hurricane or other damage, the Owner is unable to honor this agreement. Any Damage Deposit and advanced payments shall be fully refunded provided said damage was not the fault of the occupant. The occupant is responsible for all damages excluding wear-and-tear.

For further information, contact:

Karl J. Grebstad
Email: karl.suralai@gmail.com
Thailand mobile: +66 (0) 90582 7857
HK Mobile: (852) 9027 0048 (WhatsApp contact number)